We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 194 Tache Avenue, Winnipeg, MB, R2H 1Z6.
If your return is accepted, we’ll send instructions on how and where to send your package. Return shipping is at the buyer's expense. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com. Our return policy is flexible depending on the circumstances. It's best to contact us directly!
Damages and issues
Please inspect your order when received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), personal care goods (such as skin products), and undergarments. Please get in touch if you have questions or concerns about your specific item.
We do not accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can also contact us at firstname.lastname@example.org.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.